Managed Data Group provides dinePoint™ support services between 9:00 a.m. and 5:00 p.m. E.S.T., Monday through Friday, except: Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day and New Years Day. If contacting us regarding a support issue, Managed Data Group will respond within two (2) hours of an initial request for support received by 3:00 p.m. E.S.T. on a business day. If an initial request for support is received after 3:00 p.m. E.S.T. on a business day, we will respond by 10:00 a.m. E.S.T. on the following business day.